Refund & Return Policy

Evora Luxuries — Refund & Return Policy

Last updated: 02/08/2026

Our Promise

We want you to love every Evora Luxuries product. If something isn't right, we'll make it easy to fix — no stress, no awkward questions, no endless forms.

30-Day Return Window

You have 30 days from the date of delivery to request a return on any product. That's 30 calendar days — not business days.

To be eligible for a return:

  • The item must be unused and in its original condition
  • All original packaging, accessories, and free gifts must be returned together
  • You must provide proof of purchase (order number or confirmation email)

Health, hygiene, and beauty products that have been opened or used may not be eligible for return due to hygiene regulations, unless the product is faulty or defective.

How To Start A Return

  • 1. Email us at evoralux.support@gmail.com with:
  • Your order number
  • The product you'd like to return
  • The reason for your return (faulty, unwanted, wrong item, etc.)
  • A photo if the item is damaged or faulty
  • 2. We'll review your request within 1 business day and email you a return authorisation along with the return shipping address.
  • 3. Pack your item securely with all original packaging and accessories.
  • 4. Post the item back to us using a tracked delivery service. Keep your tracking number until your refund is confirmed.

Return shipping costs:

  • Faulty or defective items: We cover return shipping costs
  • Unwanted or changed-mind items: Customer covers return shipping costs

Refund Processing

Once we receive and inspect your returned item, we'll email you to confirm the refund has been approved.

Approved refunds are processed within 3 business days to your original payment method. Depending on your bank, it may take an additional 3-5 business days for the refund to appear in your account.

Refunds are issued for the product price only. Original shipping charges are non-refundable unless the return is due to a faulty or defective product.

Exchanges

Need a different size, colour, or product? The fastest way is to return the original item for a refund and place a new order for the product you want.

If you'd like to exchange for a product of the same value, email us at evoralux.support@gmail.com and we'll arrange it directly.

Damaged Or Faulty Items

If your product arrives damaged or develops a fault within 30 days of delivery:

  • 1. Email us at evoralux.support@gmail.com within 7 days of delivery (for damage) or within 30 days (for faults)
  • 2. Include a photo of the damage or a description of the fault
  • 3. We'll send a replacement at no cost to you, or issue a full refund — your choice

You do not need to return faulty items unless we specifically request it. In most cases, a photo is sufficient.

Non-Returnable Items

The following items cannot be returned:

  • Opened beauty and grooming products (for hygiene reasons) unless faulty
  • Products that have been personalised or customised
  • Gift cards
  • Items returned beyond the 30-day window
  • Items missing original packaging or accessories

Order Cancellations

You can cancel your order within 12 hours of placing it at no cost. After 12 hours, the order enters processing and may not be cancellable.

To cancel, email evoralux.support@gmail.com with your order number as soon as possible.

If your order has already shipped, it cannot be cancelled — but you can return it once delivered following the standard return process above.

Lost Packages

If your package is lost in transit (tracking shows no movement for 5+ business days after dispatch):

  • 1. Contact us at evoralux.support@gmail.com
  • 2. We'll open an investigation with the carrier
  • 3. If confirmed lost, we'll send a replacement or issue a full refund — your choice

Refund Guarantee

If you follow the return process above and your return is approved, you will receive your refund. It's that simple. If there's ever an issue with your refund, email us and we'll resolve it immediately.

Contact Us

Email: evoralux.support@gmail.com

Phone: +44 7926295674

Hours: Monday to Friday, 9:00 AM – 5:00 PM GMT

We aim to respond to all return and refund enquiries within 24 business hours.