Refund policy

Evora Luxuries — Refund & Return Policy

Last updated: 02/08/2026

Your Statutory Rights

Nothing in this policy affects your statutory rights under the UK Consumer Contracts Regulations 2013 or the Consumer Rights Act 2015. You have the legal right to cancel your order at any time from the moment you place it up to 14 days after receiving your goods, regardless of whether the order has already been dispatched.

30-Day Return Window

You have 30 days from the date of delivery to request a return. Items must be unused and in original condition. Health, hygiene, and beauty products that have been opened may not be eligible for return unless faulty.

Refund Processing

For cancellations within the statutory 14-day cooling-off period, we will refund the full purchase price including standard outbound shipping costs. Only optional express delivery charges may be withheld.

Approved refunds are processed within 3 business days to your original payment method.

Order Cancellations

Under the UK Consumer Contracts Regulations 2013, you have the right to cancel your order at any time before delivery, or within 14 days after receiving your order. To cancel, email evoralux.support@gmail.com with your order number.

Damaged Or Faulty Items

If your product arrives damaged or develops a fault within 30 days, contact us within 7 days with a photo. We'll send a replacement or issue a full refund.

Contact Us

Evora Luxuries, Chapel Street, Rugby, CV23 8XE, United Kingdom

Email: evoralux.support@gmail.com

Phone: +44 7926295674