Shipping Policy

Evora Luxuries — Shipping Policy

Last updated: 31/07/2026

Processing Times

Orders are processed within 1-2 business days (Monday to Friday, excluding holidays). Orders placed after 2:00 PM GMT on Friday or over the weekend will be processed the following Monday.

During product launches, sales events, or holiday periods, processing may take up to 3-5 business days. We will keep you updated via email if there are any delays.

Shipping Rates & Delivery Times

United Kingdom

Standard Shipping

  • Delivery time: 3-5 business days
  • Cost: £2.50
  • FREE on orders over £100

Express Shipping

  • Delivery time: 1-2 business days
  • Cost: £4.00
  • FREE on orders over £100

European Union

Standard International

  • Delivery time: 1-2 business days
  • Cost: £2.50
  • FREE on orders over £100

Express EU Shipping

  • Delivery time: 3-5 business days
  • Cost: £5.00
  • FREE on orders over £100

Countries include: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden.

International

Standard International

  • Delivery time: 5-8 business days
  • Cost: £2.50
  • FREE on orders over £100

Express International Shipping

  • Delivery time: 3-5 business days
  • Cost: £5.00
  • FREE on orders over £100

Countries include: United Arab Emirates, Australia, Canada, Switzerland, Hong Kong SAR, Israel, Japan, South Korea, Malaysia, Norway, New Zealand, Singapore, United States.

Delivery times are estimates and not guaranteed. Delays may occur due to customs processing, weather, or carrier disruptions.

Free Shipping Threshold

We offer FREE shipping on all orders over £100, across all shipping zones. This threshold is calculated before taxes and after any discounts are applied.

Order Tracking

Once your order ships, you will receive a shipping confirmation email containing:

  • Your tracking number
  • A link to track your package
  • Estimated delivery date

If you have not received a tracking email within 3 business days of placing your order, check your spam folder first, then contact us at evoralux.support@gmail.com.

International Shipping & Customs

For international orders, please note:

  • Duties and taxes may apply depending on your country's regulations. These charges are the responsibility of the customer and are NOT included in the product price or shipping cost at checkout unless stated otherwise.
  • Some countries may restrict or prohibit the import of certain supplements or cosmetic products. Please check your local regulations before ordering.
  • Customs processing can add 2-10 business days to delivery times and is outside our control.
  • We are not responsible for packages held or confiscated by customs.

Lost, Stolen, Or Damaged Packages

Damaged items: If your order arrives damaged, contact us within 7 days of delivery with a photo of the damaged product and packaging. We will send a replacement at no cost.

Lost packages: If tracking shows your order was never delivered, contact us and we will work with the carrier to resolve it. If the package is confirmed lost, we will send a replacement or issue a refund.

Stolen packages: If tracking shows your order was delivered but you have not received it, please check with neighbours and your local post office first. If still missing, contact us within 5 days of the marked delivery date and we will help resolve it.

Incorrect Shipping Addresses

Please double-check your shipping address at checkout. We are not responsible for orders shipped to incorrectly provided addresses.

If you notice an error after placing your order, contact us immediately at evoralux.support@gmail.com. If the order has not shipped yet, we will update the address. If it has already shipped, we are unable to redirect packages to a different address.

Order Modifications & Cancellations

Orders can be modified or cancelled within 12 hours of placing them, as long as they have not been processed for shipping.

To request a cancellation or modification, email evoralux.support@gmail.com with your order number.

P.O. Boxes & Military Addresses

We ship to P.O. Boxes and APO/FPO/DPO military addresses via standard shipping only. Express shipping is not available for these address types.

Contact Us

For any shipping questions or concerns, reach us at:

Email: evoralux.support@gmail.com

Phone: +44 7926295674

Hours: Monday to Friday, 9:00 AM to 5:00 PM GMT

We aim to respond to all shipping inquiries within 24 business hours.

This shipping policy is subject to change. The most current version will always be posted on this page.