FAQ
Evora Luxuries — Faq Page
Orders & Shipping
How long does delivery take?
UK standard delivery takes 3-5 business days. Express delivery takes 1-2 business days. International delivery times vary by region — see our Shipping Policy for full details.
Do you offer free shipping?
Yes — free shipping is available on all orders over £100, across all shipping zones.
How can I track my order?
Once your order ships, you'll receive an email with your tracking number and a link to track your package. If you haven't received this within 3 business days, check your spam folder or contact us.
Can I cancel or modify my order?
Yes — within 12 hours of placing your order. After that, it enters processing. Email us at evoralux.support@gmail.com as soon as possible with your order number.
Do you ship internationally?
Yes, we ship to the EU, US, Canada, Australia, and many other countries. See our Shipping Policy for the full list of countries and rates.
Returns & Refunds
What is your return policy?
We offer a 30-day return window from the date of delivery. Items must be unused and in original packaging. See our Refund & Return Policy for full details.
How do I start a return?
Email evoralux.support@gmail.com with your order number, the product, and the reason for your return. We'll respond within 1 business day with return instructions.
Who pays for return shipping?
If the item is faulty or defective, we cover return shipping. For unwanted or changed-mind returns, the customer covers return shipping.
When will I get my refund?
Refunds are processed within 3 business days of receiving and inspecting your return. It may take an additional 3-5 business days to appear in your account, depending on your bank.
What if my product arrives damaged?
Contact us within 7 days of delivery with a photo of the damage. We'll send a replacement at no cost or issue a full refund — your choice.
Products
Are your products medical devices?
No. Our products are designed for general health, wellness, and personal care. They are not medical devices and are not intended to diagnose, treat, cure, or prevent any medical condition.
Can I use your massagers if I'm pregnant?
We recommend consulting your doctor before using any massage or therapeutic device during pregnancy. See each product's safety guidelines for specific guidance.
Do your beauty products have any allergens?
Always check the product description and packaging for full ingredient lists. If you have known allergies, do not use products containing those ingredients. Perform a patch test before using any new product.
Are your electrical products safe?
Yes. All electrical products meet applicable safety standards. Always follow the product instructions and safety warnings. See our Legal Notice for full safety information.
What if my product develops a fault?
If your product develops a fault within 30 days, contact us with a description of the issue. We'll arrange a replacement or refund.
Account & Payment
Do I need an account to order?
No — you can check out as a guest. Creating an account is optional and lets you track orders, save your address, and check out faster next time.
What payment methods do you accept?
We accept all major credit and debit cards, as well as other payment methods available at checkout. All payments are processed securely — we never see or store your card details.
Is my payment secure?
Yes. All transactions are encrypted and processed by PCI-compliant payment providers. Your card details are never stored on our servers.
Contact
How can I reach customer support?
Email: evoralux.support@gmail.com
Phone: +44 7926295674
Hours: Monday to Friday, 9:00 AM – 5:00 PM GMT
We aim to respond to all enquiries within 24 business hours.